Why Our Customers – S.M.I.L.E.

Fischer Future SMILE

Why our Customers Smile?  At Fischer, quality and service are of prime importance to us. It is important that every Fischer customer enjoy the benefits of investing in not only the Fischer product but our high level of customer service too.

From the outset, Fischer was founded on the basis of providing efficient, future-proofed, made-to-order heating solutions, paired with excellent aftercare and a team you can rely on. Our Trustpilot and Feefo ratings prove that.

SMILE is an acronym for our core way of operating, with each letter referring to a different step in your customer journey. SMILE applies right from the very start of your journey with Fischer and continues to apply for years to come.

Fischer Future Specify

We specify our products following on
from a bespoke home survey.

 Why our Customers - Specify

We specify our products following on
from a bespoke home survey.

In order to meet the exact heating and hot water requirements for your property, we carry out a free no-obligation survey of your home via our trained engineers.

Our trained engineers take into account any heat losses that may affect the level of heat you require for maximum comfort. Each heater is sized specifically for the room it’s intended for, making sure you are comfortable and in full control of your heating at all times.

Our engineers will spend an average of one hour[1] at your property surveying and delivering you a bespoke presentation on our product(s).

Our survey is specifically designed so we can deliver all the information you require in order for you to make your purchase. Our survey allows you the opportunity to ask us directly any questions that you may have.

“Excellent advice given and work carried out as stated by very efficient engineers and I am very satisfied with the whole project.” – Anne Bohren


[1] Caveat: this is an average figure; our bespoke home surveys can take longer.

Why our Customers -  Manufacture

Once your order is placed,
we send it off to be made for you.

All our products are made to order, ensuring maximum quality in our manufacturing.

Many electric heaters use a PCB within the heater itself to regulate the temperature, but often the PCB’s are unable to cope with high levels of heat and can be prone to failure.

At Fischer, the PCB is within our wireless thermostat (for both our dynamic clay core radiators and electric boilers), which is away from the source of heat, ensuring your Fischer system outlives our guarantees.

In fact, there are thousands of Fischer heaters installed in UK homes from over 10 years ago which have never encountered an issue.

Quality is remembered long after the price is forgotten.

“From initial contact and visit to final installation we were very satisfied with your professional approach throughout. The heaters are an excellent energy source and we are pleased we made this choice.” – Mrs. Elsie Winstanley

Our Way of Working - Install

Our skilled team of installers will install
your order to your satisfaction.

We have a skilled team of in-house installation engineers comprising certified plumbers and electricians. As part of our team of engineers, we have Gas Safe plumbers and NAPIT registered electricians who will take great care when installing your new Fischer system.

As training is managed internally, you can be safe in the knowledge that our craft team of engineers are constantly refreshed on best practice and are consistently reminded of the standards our customers expect.

After the hard work is done, our engineers will take the time to talk you through your new system, ensuring you are completely satisfied with how it operates.

“The Workmen were very efficient changing my old system to your beautiful new system. The work of installation was professional and care was taken to suit my needs. The work started on time and finished exactly on time, which is very unusual in my experience. I would recommend Fischer to everyone who nededs new heating equipment in their home. I could not be more satisfied.” Mrs. Marjorie Green

our Way of Working Longevity

When you buy from us, you invest in us and so it is why we offer a ten-year guarantee (2 years on electronics) together with great customer service to see you through.

Not only do we offer a 10-year guarantee on our heaters (with 2 years on electronics)[2], but we also offer a lifetime of service[3]. Once your guarantees expire, we are still on hand to assist with any queries or questions you may have via our in-house technical support.

In the rare event you encounter technical difficulties, our technical support advisors are a phone call away. Our technical team will be able to assist you in getting back up and running. You have absolute peace of mind that we are here when you need us.

Due to the quality of our materials and the great degree of manufacturing, we remain confident that your Fischer system will outlive the guarantee, offering you a future-proofed way of heating your home.

“Rang customer service. I was told busy but would ring me back .Danny rang 10 minutes later he talked me through my problem waited on phone to make sure all ok. He apologised to say if any more trouble to ring him back on Tuesday as bank Holiday Monday. All working ok so no need thank you Danny for your help. First class service” – William Michael Brockbank


Why our Customers Enjoy

Enjoy living life electric!

All of our electrical home heating solutions are 100% efficient[4], which means all the electricity you use and pay for converts into heat. What is more, is there is no heat loss between the power source and the heat output, which is something unachievable with gas central heating.

Enjoy knowing that you are on the road to getting to zero carbon. Get ahead of the curve and pave your way to achieving net zero emissions.

Electrical heating is cheaper to install than gas, has low maintenance rates and lasts longer than an average gas boiler.

The future is electric!

“I was looking for a space saving  Hot Water system that would be efficient, quite and not store any water! The Fischer Aquafficient instant hot water solution delivered on every level. I saved space and my energy bill has reduced. It was worth every penny!” – Matt


That’s Specify. Manufacture. Install. Longevity. Enjoy.

Giving you a reason to smile.

We are happy to send you a free catalogue.

[1] Caveat: This is an average figure; our bespoke home surveys can take longer.

[2] Guarantee terms and conditions apply.

[3] Via our Technical Support Team.

[4] At the point of Use.